Stainless Steel Platform Trolleys

1. Warranty Period

Verdex Equipment Pty Ltd ("Verdex") warrants to the original purchaser that its equipment will be free from defects in materials and workmanship for a period of three (3) years from the date of delivery.

2. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

3. Reporting Delivery Damage

Any visible damage or defects present at the time of delivery must be reported within 14 days of delivery. This requirement does not limit your rights under the Australian Consumer Law.

4. Exclusions and Limited Warranty Items

The following items are subject to normal wear and tear and are not covered under the 3-year warranty, but are covered by a 3-month warranty from date of delivery where applicable:

• Batteries
• Castors, wheels and tyres

The following are not covered under warranty, except where a defect arises from faulty materials or workmanship:

• Hydraulic hoses
• Electrical cabling
• Consumable items (e.g. globes or similar components)

The warranty does not cover:

• Normal wear and tear, including faded paint due to UV or sun exposure
• Damage caused by negligence, misuse, abuse, overloading, or improper operation
• Failure to follow operating or maintenance instructions provided with the product
• Unauthorised repairs, modifications, or use of non-Verdex parts
• Damage caused by improper installation or environmental conditions

5. Warranty Process (Back-to-Base)

This warranty is a back-to-base warranty. The customer is responsible for returning the goods to the place of purchase or a nominated Verdex service location.

Verdex will assess the returned product and, where a valid warranty claim is confirmed, will repair or replace the item at its discretion, acting reasonably.

Verdex may assist in arranging return freight; however, transport costs are the responsibility of the customer, unless otherwise required under the Australian Consumer Law.

6. Limitation of Liability

To the extent permitted by law:

• Verdex is not liable for any loss of use, downtime, or indirect or consequential damages
• Verdex’s total liability in connection with any claim will not exceed the original purchase price of the equipment

Nothing in this warranty excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

7. Conditions of Warranty

This warranty applies only where Verdex determines, upon inspection, that the defect has not been caused by:

• Misuse or improper operation
• Neglect or lack of maintenance
• Unauthorised repair or modification
• Abnormal deterioration due to environmental or operating conditions
• Accident or incorrect installation